Returns & Refunds Policy

Returns & Refunds Policy

The timeframe for requesting a refund or return is strictly limited to three (3) calendar days from the date of purchase. Failure to initiate a return request within this stipulated period will result in the forfeiture of eligibility for a full refund or product return.

Return Procedure

To initiate a return, the customer must dispatch the product via a tracked courier service to the designated address provided by our customer support team. The return shipment must include a valid tracking number for verification purposes.

Shipping Costs & Refund Adjustments

The customer assumes full responsibility for all expenses associated with the return shipment. Please note that shipping fees are non-refundable. In the event of an approved refund, the incurred return shipping costs will be deducted from the total refund amount. Delivery timelines for replacement items may vary based on the customer’s geographical location.

Return Eligibility Criteria

To qualify for a return, the product must:

  • Remain unused and in its original condition;

  • Be enclosed in the manufacturer’s original packaging; and

  • Not exhibit any signs of wear, damage, or alteration.

Inspection & Refund Processing

Upon receipt of the returned item, our team will conduct a thorough inspection. The customer will be notified via email regarding:

  • Confirmation of receipt; and
  • The approval or denial of the refund request.

If the refund is approved, the credited amount will be automatically processed and applied to the original payment method within the designated processing period.

Product Replacements

Replacements are exclusively permitted in cases where the product is confirmed to be defective or damaged upon delivery. All items undergo rigorous quality control prior to shipment, significantly reducing the likelihood of such occurrences.

Additional Inquiries

For further clarification or assistance, please direct all correspondence to our customer service team at: sales@zphc-usa.online

This policy is subject to change without prior notice.